![]() ![]() If you previously saved your FTP password in an FTP program or publishing software, remember to update those programs with the new password. Type in your new password and click the "Change Password" button.Select "Change Password" in the Actions column beside the FTP account that needs a password reset.Select "FTP Accounts" under the Files area of the cPanel home screen.Once FileZilla/FileZilla Pro has gathered all the configuration information it needs, it will perform a test. Looking at the log on the server, it says '530 Login or Password Incorrect' whenever I try to connect. I can connect to it just fine from any computer inside my network, but when I try to connect from outside, it wont let me in. However, if you're not sure of your hosting account's user name, you can find it in the control panel for your cPanel or Plesk account. Incorrect User Name If you do not enter the correct user name, FileZilla does not produce a unique error. Enter details as requested if you’re unsure, you can usually use the default configuration settings and just click Next at each screen. I set up Filezilla, and it seems to be working correctly inside my network. To correct this issue, reset the password for your cPanel or Plesk account. If you need to reset the password for a regular FTP account (not the cPanel username) this can be done through the FTP accounts area of your cPanel. To diagnose: In the main menu click on Edit > Network configuration wizard. If you are using your cPanel username for FTP you can reset your cPanel password following the steps in our article How to reset your cPanel password from within AMP. If you're looking for information on setting up an FTP account, please see our FTP Getting Started Guide or article on Creating an FTP Account. ![]() The steps to change your password will depend whether you are using your cPanel username for FTP or a separate FTP account. ![]() If you have forgotten your FTP password, you can easily reset it. ![]()
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